Privacy Policy
How Miami Glass collects, uses, and protects your information.
Last updated: November 2026
Miami Glass ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you request an estimate, book a site visit, or contact us, how we use and protect it, and the choices you have. By using our website and submitting your information, you agree to the practices described here.
1. Information we collect
When you complete an estimate request or contact form, we collect the information you provide directly:
- Full name
- Phone number
- Email address
- Project location
- Project type (residential or commercial)
- Service needed
- Scope of work
- Project urgency
- SMS consent (if you check the consent box)
We may also collect information automatically through our website, such as pages visited and approximate location derived from your IP address, for analytics and site improvement.
2. How we use your information
We use the information we collect to:
- Respond to your inquiry and prepare an estimate
- Schedule and conduct site visits
- Provide and perform our glass and glazing services
- Communicate with you about your project, including by call or text message where you have consented
- Improve our website, services, and customer experience
- Comply with legal obligations
3. SMS / text message consent (TCPA & A2P 10DLC)
By checking the SMS consent box on our forms, you expressly agree that Miami Glass may contact you at the telephone number you provided using calls and SMS text messages — including through automated telephone dialing systems and artificial or prerecorded voice messages — regarding your inquiry and the services you requested. This consent applies to the phone number associated with your submission, even if it is a mobile number that is on any state or federal Do Not Call list.
Message frequency varies. You may receive several messages related to a single inquiry. Standard message and data rates may apply according to your mobile carrier's plan.
To opt out at any time, reply STOP to any text message from us. To request help, reply HELP. You can also opt out by calling us at (647) 763-1713 or emailing the address below.
Consent is not a condition of any purchase. You are not required to provide SMS consent to request an estimate or receive services. If you do not consent, we will contact you by other means (such as phone call or email) to respond to your inquiry.
We do not sell, rent, or share your wireless number for marketing purposes without your prior express written consent. Our text messaging program is operated in compliance with the Telephone Consumer Protection Act (TCPA) and the A2P 10DLC messaging framework administered by U.S. mobile carriers.
4. How we share your information
We do not sell your personal information. We may share your information with:
- Service providers and vendors who help us operate our business and deliver services (such as scheduling, communications, and customer management tools), under contractual obligations to protect your information
- Our trusted subcontractors and installation specialists under confidentiality agreements, solely for coordinated project measurement and delivery
- Authorities when required by law, court order, or to protect our rights and safety
5. Data retention
We retain your information for as long as necessary to provide services, respond to your inquiry, and comply with legal and accounting requirements. You may ask us to delete your information by contacting us using the details below, subject to legal retention obligations.
6. Your rights and choices
Depending on your location, you may have the right to:
- Access or request a copy of your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of SMS text messages at any time (reply STOP)
- Withdraw consent for future communications
To exercise any of these rights, contact us using the details below.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
8. Children's privacy
Our services are intended for adults. We do not knowingly collect information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact us
Questions or requests about this Privacy Policy? Call us at (647) 763-1713 or email info@miamiglass.example.
This policy is provided as a template for your review. Have your attorney confirm it meets your business's specific legal requirements before launch.